Refund policy
Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, the item must be:
- In the same condition as received
- Unworn or unused
- With tags attached
- In its original packaging
A receipt or proof of purchase is required.
How to Initiate a Return
To start a return, contact us at customercare@lenlifestyle.com.
Please send returns to:
The Luxe Group, LLC1616 Diamond Drive
Franklin, Tennessee 37064
United States
Important: Returns sent without prior authorization will not be accepted.
If your return is approved, we will provide return instructions.
Please note: buyers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
You may always reach out to us with questions at customercare@lenlifestyle.com.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately. We will assess the issue and arrange a resolution, including covering return shipping if applicable.
Exceptions / Non-returnable Items
The following items are not eligible for return:
- Custom or personalized items
- Items marked as final sale
- Gift cards
If you're unsure whether your item qualifies, please contact us before sending it back.
Exchanges
If you'd like to exchange for a different size, color, or style, the fastest method is to return the original item (once approved) and place a new order separately.
Refunds
Once we receive and inspect your return, you will be notified of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at customercare@lenlifestyle.com.